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Welcome to PuppyJoyz.com! We’re delighted you’ve chosen us for your pup’s premium products. These Terms and Conditions outline the rules for using our website and purchasing our dog-loving products. By accessing our site or making a purchase, you agree to these terms – so please read them carefully with your furry friend by your side!

1. Who We Are

PuppyJoyz.com is operated by ROYAL CANIN Shop, located at 47 Charles St, Chester, GB CH7F 4TR. We specialize in premium dog products including beds, food, leads, toys, and treats to keep tails wagging worldwide.

2. Understanding Our Customers

Our website is designed for responsible pet owners who:

  • Seek high-quality products for their canine companions
  • Value transparent policies and excellent customer service
  • Respect that some products have health/safety restrictions
  • Understand delivery timelines for international shipping

3. Website Use & Intellectual Property

Your Responsibilities:

  • Provide accurate account and payment information
  • Use the site only for lawful purposes
  • Not reproduce, duplicate, or resell our products/content without permission

Our Protections:

  • All content (logos, product designs, text) is owned by ROYAL CANIN Shop
  • Unauthorized use may result in legal action

4. Product Information

We take pride in offering:

  • Premium Quality: Durable dog beds, nutritious food options, safe toys
  • Clear Descriptions: Size charts, material details, and usage guidelines
  • Safety First: Products meet UK/EU pet product regulations

Important: Always supervise your dog with new toys/treats. Consult your vet about dietary changes. Product colors may vary slightly from website images.

5. Ordering & Payment

Order Process:

  1. Select products and add to cart
  2. Proceed to checkout with accurate delivery details
  3. Choose payment method (Visa, MasterCard, JCB, PayPal)
  4. Receive order confirmation via email

Payment Terms:

  • All prices in GBP (£) inclusive of VAT where applicable
  • Payment is taken immediately upon order confirmation
  • We reserve the right to refuse suspicious orders

6. Shipping Policy

Because we love pups everywhere (except where we can’t ship):

  • Processing: 1-2 business days
  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over £50 via EMS (15-25 business days)
  • Restrictions: Not available to some Asian countries/remote areas

Note: Delivery estimates exclude customs delays. You’re responsible for any import taxes in your country.

7. Returns & Refunds

Our “Happy Pup Promise” allows returns within 15 days if:

  • Items are unused with original packaging/tags
  • Defects reported within 7 days with photos
  • Non-returnable items: opened food/treats, used beds, personalized products

Return Process:

  1. Email [email protected] within 15 days
  2. Include order number and reason
  3. Ship to 47 Charles St, Chester (customer pays unless faulty)
  4. Refund processed within 3-5 business days after inspection

8. Limitations of Liability

While we strive for perfection:

  • We’re not liable for delays beyond our control (customs, weather, etc.)
  • Products should be used as intended – we’re not responsible for misuse
  • Maximum liability is limited to the order value

9. Privacy & Data Protection

We respect your privacy as much as your pup’s:

  • Personal data is used only for order processing (see separate Privacy Policy)
  • Payment details are encrypted and processed securely
  • You may opt out of marketing communications

10. Changes to These Terms

We may update these terms occasionally. Continued use after changes constitutes acceptance. Significant changes will be notified via email.

11. Contact Us

For any questions about these Terms:

Email: [email protected]
Address: 47 Charles St, Chester, GB CH7F 4TR

Thank you for choosing PuppyJoyz – where every purchase helps keep tails wagging with joy!