At PuppyJoyz, we understand that when your furry family member needs something, they need it now (or at least as soon as possible!). That’s why we’ve created a delivery service that’s as thoughtful and reliable as the premium dog products we carefully select for our customers worldwide.
Our Delivery Promise
From our cozy Chester headquarters to your home, we treat every order with the same care we’d want for our own pups. Whether you’re stocking up on ROYAL CANIN veterinary nutrition, surprising your dog with a new Batman-themed bed, or preparing for training with our durable leads and harnesses, we’ll get your essentials to you promptly and safely.
Shipping Options Tailored for Every Pup Parent
Standard Shipping
Delivery Time: 10-15 days after dispatch
Carrier: DHL or FedEx
Cost: £12.95
Perfect for when you need those premium dog treats or grain-free food a little quicker. Our standard option provides tracking and reliable service from our trusted courier partners.
Free Shipping
Delivery Time: 15-25 days after dispatch
Carrier: EMS
Cost: FREE on orders over £50
Great for stocking up on all your pup’s essentials! Combine dog beds & blankets with toys and dental health solutions to enjoy free delivery while giving your dog everything they need for happy, healthy days.
What to Expect After You Order
We know waiting is hard (especially when your pup keeps checking the door for their new toys!), so here’s exactly what happens after you click “complete order”:
- Order Processing (1-2 days): Our team of dog lovers carefully picks and packs your items with the same attention we’d give our own pets. Every breed-specific nutrition package and chew toy is checked for perfection.
- Dispatch Notification: You’ll receive an email with tracking information so you can follow your package’s journey from our Chester store to your home.
- Delivery: Our courier partners will deliver your package right to your door. For our international customers (excluding some remote areas and parts of Asia), we handle all customs documentation to make the process smooth.
Hassle-Free Returns
We’re confident your pup will love their new dog leads & harnesses or plush toys, but if anything isn’t quite right, we offer a 15-day return policy from the date of delivery. Simply contact our friendly team at [email protected] to arrange a return.
Why PuppyJoyz Delivery Stands Out
Just like our carefully curated selection of dog food, treats, and accessories, our delivery service is designed with your dog’s happiness in mind:
- Global Reach: We ship to dog lovers worldwide (with just a few remote exceptions) because every pup deserves the best, no matter where they live.
- Multiple Payment Options: Pay conveniently with Visa, MasterCard, JCB, or PayPal – whatever works best for you.
- Transparent Timelines: No guessing games – we provide clear estimates so you know exactly when to expect your order.
- Careful Packaging: Each item is packed with care to ensure it arrives in perfect condition, whether it’s fragile dental health solutions or bulky dog beds.
At PuppyJoyz, we’re more than just another pet store – we’re your partners in creating joyful moments for your four-legged family members. From the moment you order to the happy tail wags when your package arrives, we’re here to make every step a pleasure.
Have questions? Our team of dog enthusiasts is always ready to help at [email protected]. Now go ahead – your pup’s next favorite toy or most comfortable bed is just a few clicks away!